Support

Email support@feralbabylabs.com and we'll get back to you.

It helps to tell us which app you're using, what kind of phone you have, and what happened. Please don't send health details about your child unless they're needed to explain the problem.

Common questions

Where is my data?

On your phone, and on your family's server if you use one. If you turn on iCloud sync on iPhone, it's also in your private iCloud storage, end-to-end encrypted. Feral Baby Labs never receives it.

Can you recover my data?

No. We never have a copy, so we can't restore one. Keep your own backups: your phone's backup, your family server's backups, or an export from the app.

How do I delete my data?

The app's settings can erase everything on your phone, and on iPhone this also deletes the iCloud copy when iCloud sync is on. Entries on a family server are deleted by whoever runs the server. There is no Feral Baby Labs account to close.

Purchases and refunds

Apple and Google handle all payments. To ask for a refund, use Apple's Report a Problem page or Google Play's refund page.

Security

If you find a security problem, email security@feralbabylabs.com. Please give us a chance to fix it before you share it publicly.